Machsupport Forum

Third party software and hardware support forums. => HiCON Motion Controller => Topic started by: amandagreaney on July 29, 2022, 09:52:23 AM

Title: HiCON Integra 7866 won't connect to Mach4
Post by: amandagreaney on July 29, 2022, 09:52:23 AM

I am working with a new HiCON Integra 7866 and I am struggling to get Mach4 to connect with it. When I open VSI Device Manager, it recognizes and finds the HiCON, but when I open Mach4, I get the error message saying "No HiCON Controller Found". I have tried power cycling the HiCON and restarting Mach4 and neither seem to have worked. Has anyone else experienced this and/or have an idea on how to fix it?

Title: Re: HiCON Integra 7866 won't connect to Mach4
Post by: yelims20 on July 29, 2022, 05:41:21 PM

I have a 7766... same issue. I called Vital Systems and they remote controlled my laptop and updated all the firmware and such in the 7766, and it worked. These guys are the best, give 'em a call...

Title: Re: HiCON Integra 7866 won't connect to Mach4
Post by: amandagreaney on August 01, 2022, 09:10:08 AM

Do you know the email of the person that helped you by any chance?

Title: Re: HiCON Integra 7866 won't connect to Mach4
Post by: yelims20 on August 01, 2022, 09:13:19 AM

no, just call 'em

Title: Re: HiCON Integra 7866 won't connect to Mach4
Post by: amandagreaney on August 01, 2022, 10:07:52 AM

I have called them and had a couple remote sessions, too, but the person helping me couldn't figure it out. I was hoping maybe a fresh set of eyes would be helpful.

Title: Re: HiCON Integra 7866 won't connect to Mach4
Post by: yelims20 on August 01, 2022, 11:32:57 AM

there's a post on here, just a few down from this. check it out

Title: Re: HiCON Integra 7866 won't connect to Mach4
Post by: yelims20 on August 01, 2022, 08:51:48 PM

https://www.machsupport.com/forum/index.php?topic=46290.0

Title: Re: HiCON Integra 7866 won't connect to Mach4
Post by: amandagreaney on August 02, 2022, 09:07:11 AM

Thank you!