Machsupport Forum
Mach Discussion => Mach4 General Discussion => Topic started by: jtd on July 23, 2021, 12:43:33 PM
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I am looking for a individual or organization that provides remote support (PAID TECH SUPPORT)through Team Viewer (or similar program). I have a lathe that uses Mach4 that has POKEYS57 Ethernet interface. I shifted to computers and having a Network problem. Mach4 Does not see the Pokeys motion controller. The machine worked fine before shifting computers and I have a copy of the MACH Directory off the old computer.
I tried getting paid support from ARTSOFT, but they just told me to go to Polabs for support. I have contacted Polabs but there has been no response yet. I figured there is someone with a lot more experience with Mach4 and Pokeys57 than me that would be able to get this problem fixed.
Let me know id anyone is interested or has a lead of someone that may be willing to give a hand.
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what steps did you already did to install the pockeys?
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is the network cable (ethernet) connected directly to the computer from the pokeys controller?
if so, you need to manually assign a static ip address in windows network config.
the manual says it needs to be in the range of 192.168.###.###, so 192.168.0.20 should work fine.
then in the pokeys configuration software you just put that same ip address for the controller.
here is a link to a good guide for setting a static ip address in windows:
https://www.tp-link.com/us/support/faq/919/
if the motion controller is not directly connected to the computer (ie through a switch or router) it should just automatically assign an ip via DHCP.
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Did you run the Po-blocks software .It should be able to find see and allow you to configure your system . Are you using win10 or 7 ?