Machsupport Forum

Mach Discussion => General Mach Discussion => Topic started by: mismas on November 07, 2016, 02:07:45 PM

Title: Did not receive license file....
Post by: mismas on November 07, 2016, 02:07:45 PM

Hi,

A few days ago I purchased a license for mach3 but still have not received any email with license file!. I've sent 2 emails but no reply yet. No phone number on the website.

When can I expect the license file? I paid with PayPal: misjah@24mastering.com

Get back to me ASAP pls.

Title: Re: Did not receive license file....
Post by: kolias on November 07, 2016, 02:34:24 PM

That's news to me, I got mine almost instantly

Where did you buy it from?

Title: Re: Did not receive license file....
Post by: mismas on November 07, 2016, 02:37:41 PM

Machsupport.com

No email address that works and no phone number to call..only a contact form which I filled in twice.....very frustrating

Title: Re: Did not receive license file....
Post by: mismas on November 07, 2016, 02:41:27 PM

Ok I've logged in and "resend" the license email and received the email now....

Would have been nice to get some "support" from machsupport but ok.

Cnc a go.

Title: Re: Did not receive license file....
Post by: joeaverage on November 09, 2016, 04:24:02 AM

Hi mismas,
if you paid $5000 or more plus annual subscriptions as is common with pro software
you can expect/ demand support.

Mach3=$175, no subscription.

If there were say 20000 licenced users, total 3.5 million over Mach3's entire history, over ten years!
I don't imagine there'd be anything left over for support.

The community of users ie the forum is the support and that's voluntary. I realise it can't address
licencing issues but it is what it is.

The commercial version of Mach4 does have phone support but it costs more.

Craig