Machsupport Forum

Third party software and hardware support forums. => SmoothStepper USB => Topic started by: RadiantHeat on July 19, 2009, 05:07:05 PM

Title: how bad is this ?
Post by: RadiantHeat on July 19, 2009, 05:07:05 PM

My smoothstepper is not working. Only the blue LED comes on , When I plugged it into several different computers  ( usb ports ) , the computers do not make a sound , and 'smoothstepper' does not appear in their device manager listing. I have the voltage jumper set to USB power. It worked fine at first. It was hooked up through a CNC4PC breakout board. I emailed this data to Warp9, several days ago , have not heard back at all. I am amazed that  there are still no trouble shooting docs, just blank pages ! Any information or suggestions appreciated.

Title: Re: how bad is this ?
Post by: RICH on July 19, 2009, 06:28:47 PM

You need to install the SS drivers ? see the manual.
You should see a Smoothstepper USB device in Windows device manager.
RICH

Title: Re: how bad is this ?
Post by: RadiantHeat on July 19, 2009, 06:33:22 PM

> You need to install the SS drivers ? see the manual.
> You should see a Smoothstepper USB device in Windows device manager.
> RICH

How can I install them if the device does not show in device managers listing ? is there some Reset trick ?

Title: Re: how bad is this ?
Post by: RICH on July 19, 2009, 06:46:35 PM

Did you look at the SmoothSteppers manual? Starts about page 6..
RICH

Title: Re: how bad is this ?
Post by: RadiantHeat on July 19, 2009, 07:33:43 PM

Rich,  Thanks for suggestion but I looked in the manual , Thats how I learned that there is no typing on the troubleshooting page.


The manual does state ( section 4.2.1 / Windows XP ) there should be a red light on / I looked and its not on.

Quoting from my first post ,

' How can I install them (drivers) if the device does not show in device managers listing ?
' is there some Reset trick ?

Title: Re: how bad is this ?
Post by: Jeff_Birt on July 19, 2009, 09:45:13 PM

If the PC doe snot recognize the SmoothStepper when it is plugged in then you most likely have done something to damage it. I would suspect that you fed some external high voltage into one of the inputs.

Title: Re: how bad is this ?
Post by: RICH on July 20, 2009, 12:19:09 AM

Try hooking it up directly to the USB port and not using the breakout board.
RICH