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Galil / Re: Galil support
« on: March 16, 2013, 03:28:14 AM »
Unfortunately, Galil has been plagued with support calls from people that buy the surplus controllers that have been dumped on the auctions sites. And we are partly to blame. But most of the time they will support these controllers if they were sold by Galil in the first place.
They also sell controllers to companies at a reduced cost with the agreement that these companies provide the support. I think this is what happened to you.
I have a few Galil 1341 VME bus controllers that if you call Galil with a question about, they ask "What is a 1341?". They do special boards for companies that were never meant to be in the "wild". They are like one off designs and they cannot possibly be supported. Their support techs will not even know of their existence.
If your controller does indeed have a bad input, then Galil will service it for a very modest fee. Just follow their return instructions on their site. I've had numerous controllers repaired and I have never been disappointed or sticker shocked.
Also, you can post to their web forum and get a lot of help there from the Galil staff as well as other users.
I still think Galil is a very friendly company. Much better than others that I shall refrain from naming.
Steve
They also sell controllers to companies at a reduced cost with the agreement that these companies provide the support. I think this is what happened to you.
I have a few Galil 1341 VME bus controllers that if you call Galil with a question about, they ask "What is a 1341?". They do special boards for companies that were never meant to be in the "wild". They are like one off designs and they cannot possibly be supported. Their support techs will not even know of their existence.
If your controller does indeed have a bad input, then Galil will service it for a very modest fee. Just follow their return instructions on their site. I've had numerous controllers repaired and I have never been disappointed or sticker shocked.
Also, you can post to their web forum and get a lot of help there from the Galil staff as well as other users.
I still think Galil is a very friendly company. Much better than others that I shall refrain from naming.
Steve